is a brief list of questions and answers about our service.
We will be adding new questions to this list and you could
help us by suggesting some too. If you're looking for travel
related questions, we recommend you to check the Cuba
Travel Faq website, which will be operational soon.
Are the casas of your association fully licensed?
you should not worry about it. In every casa, you will be
able to see the logo:
it's a licensed casa particular.
Why aren't you publishing the casa addresses in the website
to current laws, we can not publish the addresses of the
casas in our website. But we have found a workaround, we
can send them to you by email! This option is available in every casa particular information page.
there is no need to send us an email requesting a casa address
as there is a possibility to do so automatically in the
info page of every casa.
How do you handle the payments? Can we use credit cards?
are generally in cash and payable directly to the casa landlords,
either at the beginning of your stay or at the end. A downpayment
will be required in just a few cases depending on several
factors like high season, number of rooms booked, stay length,
casa popularity, etc.
here you can get cash at any bank with a credit card as
long as the credit card hasn't been issued by an American
bank. You can also get cash with travellers cheques as most
of them are accepted in Cuba.
must also be aware that in Cuba there are two different
currencies: the Cuban peso and the Cuban Convertible Peso (CUC). It's
very unlikely that you will have to exchange money into
cuban pesos as most of the stores accept the convertible peso.
The US dollar is not longer accepted because of a law approved on November, 2004. Read more and see the exchange rates here http://www.bc.gov.cu/English/home.asp
Will sheets and towels be provided in the casas?
it's like in a hotel room, not only sheets and towels but
soap and toilet paper as well.
Can you pick us up at the airport to take us to the casa?
offer a welcome service currently only at Havana airport.
A member of our staff will be waiting for you holding a
sign with your name. You will be then taking an official
airport taxi to the casa. The taxi cost around $25 CUC depending on the kind of car and the location of
the casa in Havana. The trip to Playas del Este (Beaches
at the East of Havana) is usually around $35 CUC.
later in your trip, you need a driver which is also a guide,
What kind of help can we get from you once we arrive? Can
you help us to arrange accommodation in other cities?
member of our staff will contact you shortly after your arrival
and will assist you with any doubts, questions, sightseeing
recommendations and advice on where to eat, how to get around,
etc. He will also help you plan the rest of your trip and
arrange other casa accommodations for you along your journey.
What if we prefer to stay in hotels or other kind of accommodations
ok for us, staying in hotels is also a good choice. We can
also help you arrange hotels once you're here.
Do you have any maps that could help us locate the places
mentioned in the description of the casas listed here?
| We have a workable Havana street map at www.cubatravelmaps.com and planning
to extend it to other cities. You can also find other Cuba maps in the website. Here is a
small map of Havana for quick orientation.
West Vedado area where the Melia Cohiba and Riviera hotels
are located and some night clubs such as Havana Café
and Jazz Cafe. We're based in this area.
Vedado where the National and Habana Libre hotels are located
and night clubs such as La Zorra y el Cuervo, El Gato Tuerto,
El Parisien, among others.
Habana borders with Habana Vieja where the Capitol, Inglaterra
hotel and Parque Central (see
a map of this area here) are located.
de la Punta area where Prado Avenue starts. The Malecón
also starts here, extending along the coast 8 kms west.
of Morro, at the other side of the bay, is accessible through
the Havana Tunnel (under Havana Bay), which leads to the
beaches at the East of La Habana.
Square area where most government buildings are located
and also the National Library and National Bus terminal
a map of this area here)